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Increase sales with our Customer Relationship Marketing System

Cloud-based customer relationship marketing system that makes your business easier. Includes invoicing & payments, loyalty points, email marketing, WhatsApp messaging & email newsletters/special offers.

Increase your Business

  • Avoid lost revenue with our invoicing & payment features

    Easily create invoices using standard product pricing - avoid making silly pricing mistakes like switching numbers or using last years prices!

    Set up an automatic email to send to customers after the invoice due date has been reached - with unpaid invoices, 80% of customers genuinely forget and immediately pay after a reminder.

    Easily manage your overdue invoices with online reports.

  • Increase repeat business with your own loyalty system

    Easily add points for your products/ services.

    Set up a tier system to identify your most valuable customers. Encourage repeat business by offering incentives for your customers to move up tier levels.

    Get even more repeat business by adding gifts that can be redeemed for points.

    Easily communicate points & tier levels to your customers through automatic emails.

  • Increase sales by adding credit packages - a unique way to sell your products

    We have added a special product-type that allows you to sell packages to your customers as credits, for example "Buy pack of 12 classes for the price of 10".

    Credits can be selected on Invoices as payment, and the remaining credit balance is kept updated on the system.

    Full flexibility is provided to add end-dates such as end-of-year or 1 year.

  • Increase your revenue through marketing emails

    Increase branding & loyalty with automated emails such as Welcome/Thank You Email and Happy Birthday Email, and add your survey link to get more reviews.

    Increase sales by sending out special offers, limited discounts, and miss-you emails.

    Trigger emails allow you to increase sales further by sending up-sell emails based products/ services purchased.

The easy-to-use Online CRM System

A customer database system that can do everything that mailchimp can do but much much more

Why NirahCRM?

Business Experience

The co-founders of NirahCRM are from the UK and have more than 20 years business experience in Asia. They have also each been involved in digital marketing for more than 15 years each.

Customer Support

NirahCRM is based in Bali, Indonesia. This means you receive support (from real humans) in Asia time zones, exactly where our core customers are based!

Technical Support

We are partnered with an internationally recognised software development company to ensure that users receive the most up to date technical experience and product performance.

Integrated features to make your life easier

Customer Datbase (CRM)

Centralised customer database that is easy to use and has multi-user access. Hold customer data such as name, email address & WA number. Add your own customer data that you wish to hold, making the system company-specific.

Email Marketing

Integrated set of standard marketing auto-emails such as Welcome/Thank You Email, Miss You and Happy Birthday Email.

Get More Reviews! Add the link of your favourite review site such as Google to any of the emails to encourage your customers to write a review.

Online reports

Easy-to-find reports on revenue, retention, promotion success etc give you an overall health of your business. 


Multi-Locations - Additional locations are easily added to share the customer data, with own users, prices, invoice layout, etc.

Package Credits - a special product-type that allows customers to purchase credits (eg buy pack of 10 classes). Credits can be selected on Invoices, and the remaining balance is updated.

Loyalty Points & Tiers

Add points for all/some certain products, and add gifts that can be redeemed after certain number of points are reached. Set up a tier system that your customers can reach based on points earned, and any tier discounts offered are automatically added to Invoices.

Invoices & Payments

Send professional Invoices to your customers, and receive payments in multiple currencies.

Auto-emails are sent at key times such as on overdue date and on payment.

Integrate with Xendit to receive payments by credit cards, and to have your invoices auto-marked as paid with bank transfers.

Email Campaigns

Set up email marketing campaigns such as newsletters, announcements and special offers, and set the date that they are sent.

Set up email marketing campaigns to customers who have purchased a particular product to help with cross-selling.

All campaigns can be restricted to certain segments of your customer database so you can target them more effectively eg all customers with kids.

Unlimited Users

We support small businesses by not charging per user.

You can add users for specific functions and give them access to different parts of the system.

No other system offers the integrated features that NirahCRM has!

We compared NirahCRM with equivalent packages in three of the top systems in the world –, Pipeline and Mailchimp. As you can see, these do not even come close to the features offered by NirahCRM!

Increase your sales with NirahCRM

CRM stands for customer relationship management, and the most important thing about any CRM is right there in the first word — it’s about customers. A CRM should help you understand your customers better, and it should help streamline a company’s processes for customer relationships.

It should also help you with insights into the health of your business through online reports, and improve your efficiency/ save you time & money. This is what NirahCRM does. 

However NirahCRM also helps you to increase your sales through Email Marketing:

  • The system contains an integrated set of automated emails such as Welcome/Thank You Email and Happy Birthday Email. These automated emails are some of the top emails that are recommended to send to help build brand awareness and loyalty among your customers.
  • The automated emails can be personalised with your customer data, and they are automatically sent out in the back ground without any intervention from you.
  • Email marketing ROI produces a whopping 3600% return ($36 for every $1 spent). These statistics clearly indicate that a successful email marketing campaign can help businesses skyrocket ROI, generate qualified leads, and improve sales conversions.
  • Even better, you can add your favourite review site to the emails and increase your online reviews and increase your sales further!

Technical Details

For developing the system, we partnered with an internationally recognised software development company in Bali with offices in Jakarta. We used our many years experience in Digital Marketing to provide the business knowledge & specifications, and they provided the software development services adhering to international standards.

The system is hosted on Amazon Web Servers (AWS) in Singapore, and our development partner provides on-going technical support & maintenance.

From our Blog

Interested in NirahCRM for your Business?